Business software is a set of computer programs that are designed to help manage and perform an organization, enhancing productivity and accuracy. They can be used for various tasks, such as customer relationship management, project management sales force automation and financial accounting. There are many different types of software for business each one adapted to the specific requirements of the sector.
For instance, a company which sells online products can benefit from features such as customer relationship management software, which enables greater transparency and builds trust with customers. This software can provide valuable insight into the performance of a business for example, how well its marketing functions or how effective its website converts customers.
The use of business software is widespread and has been a major factor in the expansion of companies across the globe. Business software was initially designed for white collar workers, using massive mainframe computers in order to automate tasks like processing bank cheques and manufacturing accounting. Later, word processors such as Word Perfect and Microsoft Word saw the decline of the IBM typewriter and mathematical spreadsheet programs such as Lotus 1-2-3 and Excel became extremely popular among corporate users.
Some business software is interactive. This means that users are able to manipulate data and receive results immediately. Some business software can run in batch mode. This means that it is designed to run automatically and produce reports, with or without the intervention of the user. If a problem with a business software occurs and a team is assigned with resolving the issue, to allow users to return to their work. This is referred to as business application support.
